Empowering frontline leaders using technology to create change

One thing that is amazing about technology is that it can help improve a number of problems. Not that technology is always the solution, but technology has the ability to influence everything that is done in healthcare. In fact, in many cases technology is the only solution that can escalate health care problems.

That’s what we found in the Tech Collaboration session at the ViVE 2024 conference. This session included a great discussion from Tanya Content, VP of Talent Systems at UNC Health, and Russ Richmond, CEO and co-founder at Laudio’s platform for line leaders seen. In the session, they share a number of key insights into how UNC Health used Laudio to create change, improve staff retention and empower frontline leaders.

Here is a quick summary of some of the key insights shared in the session with some commentary.

One of the things that stood out the most was UNC Health’s dedication to their team. Many organizations give words to their team, but what was particularly evident in this session is that UNC Health had an overarching strategy for people in their organization.

Their 6-pillar strategy shows how they focus on their team from recruitment to retirement. Plus, it was fascinating to hear how this culture change and commitment to their team started without technology, but then used technology to increase impact in unique ways that we’ll highlight below.

It was amazing to hear how by prioritizing and automating the work of frontline leaders in their organization, they were able to create large-scale change. This feels very different as many frontline leaders feel that technology is being done to them and not for them.

It was also fairly new that their focus initially began with nurses. We know that many nurses felt left out of implementations like EMRs. Considering all the nurse burnout, it makes sense to start there.

Laudio and UNC Health’s work to integrate all the data they need in one place is a common theme we heard at ViVE 2024. Someone at ViVE had a shirt that said “Data is the new oil,” and I think that it is quite accurate in health care. Although, like oil, you need to make sure you process it properly for it to be useful. Front-line managers have very different needs than C-level executives, who have different needs than doctors.

Of course, all the data in the world doesn’t matter if it’s not presented to staff in a usable way. This is where Laudio’s dashboard comes into play.

Plus, the data presented in the right way helped frontline managers get a much bigger picture of what’s going on with their teams and how they can better lead them.

The results speak for themselves. Here are the 3 big results:

  • 20% increase in nurse retention rates
  • 94% of front line managers claim to experience higher capacity
  • Annual savings of $5.4 million through reduced turnover

Tanya Content highlighted the most important part of this whole endeavor when she said that you need to be a “generous listener” to your frontline leaders. Doing so will help you use the technology that helps them accomplish whatever it takes to succeed as a leader.

This is a fascinating example of empowering frontline leaders to address real health care problems. What are you doing in your organization? What do you think of UNC Health’s approach to the problem? Let us know in the comments or on social media.

Laudio is a proud sponsor of Healthcare Scene.

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