As the XaaS (Everything as a Service) landscape continues to gain steam, the consolidation of multiple cloud platforms is becoming increasingly popular. Today’s teams rely on many cloud-hosted tools to stay productive in a hybrid and remote work landscape. This makes investing in solutions like UCaaS and CCaaS an essential step in digital transformation.
For many vendors, the convergence of cloud environments represents a great opportunity to provide companies with a single glass environment for communication. As such, we are seeing more comprehensive solutions emerge to unify the contact center with the back-end communications space.
If you’re looking for a way to bring together your UCaaS and CCaaS investments, the following reviews will provide a great overview of some of the most popular products available.
Vonage for Microsoft Teams
Microsoft Teams has quickly emerged as one of the most convenient solutions for business leaders, creating an all-in-one hub for the virtual workforce. Teams is a central environment that provides collaboration tools and productivity features; Teams help staff stay productive anywhere. The solution also comes with access to a variety of UCaaS solutions through Microsoft and direct routing partners.
Vonage for Microsoft Teams adds the power of Vonage Business Communications to the Microsoft ecosystem. The service comes with a number of contact center components ideal for those who want to bring elements of the CCaaS landscape to Teams. You can use visual voicemail functionality, click to call and more within Teams.
Our Vonage for Microsoft Teams review provides a behind-the-scenes look at all the features of this powerful addition to the Teams space, including insight into pricing options. Check it out to learn more about extending your investment in Teams.
ComputerTalk for Microsoft Teams
Another great option for companies with an existing investment in the Teams ecosystem, ComputerTalk brings together UCaaS and CCaaS in a familiar environment. As a dedicated Microsoft Teams partner, ComputerTalk has years of experience working with Microsoft technology to empower modern business users.
ComputerTalk’s integration for Teams comes with many powerful features you won’t find in other core contact center solutions, including customer surveys, team monitoring, and real-time reporting. You can even integrate the entire environment with other tools your staff use every day, like Salesforce and Zendesk.
This comprehensive ComputerTalk review of Microsoft Teams will show you exactly what you can get by adding new CCaaS functionality to your Teams environment using the Extend model. We cover all the major features, from mobile connectivity to recording and transcripts.
Delivered by a major vendor in the communications space, Mitel MiCloud is one of the most comprehensive communications platforms on the market today. The solution comes with everything you need for unified communications, including management tools, voice messaging, web and audio conferencing, and call recording capabilities.
You’ll also find a diverse selection of contact center tools included in the kit. You can build a valuable ecosystem for call tracking and customer conversation management. CRM integrations and a powerful automated dialing system for outbound discussions are available. There is also a great waiting console for agents to host discussions with customers.
In our Mitel MiCloud review, we will show you all the features you can get from MiCloud as a tool for connecting UCaaS and CCaaS capabilities. We even take a look at the differences between the desktop and mobile clients for the app.
NEC Univerge Blue
A pioneer in the world of synergy of UCaaS and CCaaS solutions, NEC introduced Univerge Blue to connect teams and improve productivity. The all-in-one environment connects collaboration features like team chat and video conferencing with standard CCaaS tools. You can use many enterprise level calling functions, phone transfer, call routing and integrations.
NEC Univerge Blue can integrate with your Microsoft Teams instance and provide a versatile environment for text, video, phone and chat calls. There’s also an easy environment for building automated workflows, so you can increase the efficiency and productivity of your workforce by reducing the number of repetitive tasks teams perform every day.
Univerge Blue comes with personalized agent status insights, video conferencing and virtual PA support. You can learn more about the complete environment by reading our end-to-end review of the Univerge Blue technology here.
8×8 combines all kinds of communication technology solutions in a single environment with the XCaaS ecosystem. Officially launched in 2021, this service eliminates communication silos by combining the customer experience and employee experience in one mosque. The technology comes with contact center capabilities for inbound and outbound interactions as well as business phone services.
Like many of the leading all-in-one cloud platform vendors, 8×8 also provides teams with the tools they need to power a distributed workforce, such as team chat experiences and video conferencing tools . There are also fantastic CPaaS APIs so you can implement various new features for chat, voice analytics and more.
In our 8×8 XCaaS review, we’ll tell you everything you need to know about this unified landscape and the benefits it offers modern teams.
Another powerful option for businesses in the cloud ecosystem, Avaya’s OneCloud technology, is a comprehensive ecosystem for communications. You can use voice, video and data in the same space and contact center capabilities. OneCloud is a highly scalable and flexible platform, ready to integrate with a variety of other tools used by today’s business leaders.
OneCloud technology comes with a host of video conferencing, collaboration and unified messaging tools to explore. You can also use the latest security and dedicated mobile apps to keep your staff members connected on the go. Your productivity levels are sure to evolve with an all-in-one space for your contact center agents and back-end specialists.
In our comprehensive OneCloud review, we discuss all the latest features of OneCloud and the powerful capabilities that set it apart from other UCaaS/CCaaS offerings.